The Official Fusion Factor Blog

Call (855) 548-4192
for Small And Mid-Sized Business IT Support

AI-based productivity coaching from O365

It seems like every quarter Office 365 is adding a new service that totally changes the way we do business. As we settle into 2017, Microsoft is granting businesses a machine learning-based tool for getting more out of your employee’s work day.
What is MyAnalytics?
Microsoft’s newest productivity offering is all about applying machine learning technology to your employees’ Office 365 data.

Personalizing service with video chat

Whether you’re a customer or a customer service agent, don’t you sometimes wish you could see the person you were talking to during a product or service issue resolution? Audio-only conversations can get the job done, but seeing the person at the other end of the line brings a whole new level of interaction that phone calls may be too limited to offer.