Managed IT • Cybersecurity Services • CMMC Compliance
Award-winning Managed IT Services Backed by 21 years of proactive support, 24/7 monitoring and security
Fusion Factor by the numbers
- 99,000+tickets solved
- 350+clients served
- 200+successful projects
- 98%client retention
Managed IT Services, Cybersecurity and CMMC Compliance From One Southern California Team
Fusion Factor has been a Southern California managed service provider since 2005. Businesses call for managed IT services, everyday IT support and cybersecurity services. Defense contractors call about CMMC compliance.
Most businesses would rather not juggle five vendors. They want one team that handles the help desk, Microsoft 365 management, network monitoring and security, and that picks up when something breaks.
Learn About Fusion Factor
IT Support Services, Cybersecurity and Cloud Computing for Southern California Businesses
Every Southern California business runs a little differently, and the IT should follow. Use Fusion Factor for one service or for all of it. Anything we manage gets monitored. Fusion Factor also provides Microsoft 365 managed services, cloud computing services, email security, dark web monitoring, data backup and CMMC compliance.
Managed IT Services
Small problems get caught while they’re still small. Monitoring and patching run in the background, and support is there when you need it.
Learn MoreIT Consulting
Need a plan, a project or a second opinion? The engineers who scope the work are the ones still answering questions after it’s done.
Learn MoreIT Helpdesk Services
Call, and a person answers. Behind the scenes, every request becomes a tracked ticket.
Learn MoreNetwork Monitoring
Failing hardware and traffic spikes usually give warning signs first. Remote monitoring watches for them.
Learn MoreCybersecurity Services
Layers of protection sized for small and mid-sized businesses, plus a plan ready for the day something slips through.
Learn MoreEmail and Spam Protection
Phishing is a common way in. Email filtering stops spam and suspicious messages before they reach your team’s inboxes.
Learn MoreOffice 365 Services
Office 365, now Microsoft 365: licensing, setup, security and day-to-day administration, handled for you.
Learn MoreCloud Computing
Heading to the cloud, or already there and not sure it’s set up right? Fusion Factor plans, migrates and supports cloud environments.
Learn MoreReliable • Secure • Always on
IT With Us and Without Us
The gap shows up in ordinary weeks, well before anything breaks.
Without a managed IT provider
- Frequent downtime and disruptions
- Higher risk of cyberattacks
- Reactive and costly IT fixes
- Compliance challenges
- Limited IT expertise
With Fusion Factor
- Monitoring finds problems, often before anyone notices
- Patching runs on a schedule
- Backups are test-restored to prove they work
- A technician picks up the phone
- Controls mapped to HIPAA, CMMC, or SOC 2
Our IT consulting process
-
Comprehensive technology assessment
It starts with a look at everything: your network, security, backups and licensing. Fusion Factor writes down what’s there and where the risks sit.
-
Strategic IT roadmap development
Next comes a written, prioritized plan. The quote is agreed before a single thing changes.
-
Vendor and implementation oversight
Fusion Factor runs the vendors and does the work, so your team isn’t stuck coordinating a project.
-
Ongoing advisory and quarterly business reviews
The relationship continues after the work is done. Regular reviews cover performance, risks and what to tackle next year.
Industries
Every industry has software it can’t live without, and places where that software tends to break. Fusion Factor knows the common ones.
IT services for law firms
Document management, eDiscovery and client portals, kept secure and supported.
Healthcare IT services
HIPAA-aware IT support for practices and clinics, EHR systems included.
Dental IT support
Imaging, practice management software and a network built around patient data.
Manufacturing IT support
Production-floor systems and the office network, running and protected.
IT support for accounting firms
More capacity and tighter security during tax season, and through the quiet months too.
Insurance IT support
Agency systems that are up when customers call, and client data that stays protected.
Real estate IT services
MLS access, transaction software and agents working from anywhere, all supported.
Engineering IT support
Workstations, file servers and project data that hold up for design-heavy teams.
What our customers are saying
Watch Video TestimonialsManaged IT Services Across Southern California
Fusion Factor has supported Southern California businesses with managed IT services, cybersecurity, and 24/7 monitoring for 21 years. Today, we operate from five locations. Pick the closest one:
Whether you’re a medical practice, a growing office, or a defense contractor, you get managed IT services from people who know Southern California. Local engineers answer help desk requests, monitor and patch your systems, and test your backups to ensure they restore. When something breaks, a person picks up.
Explore services by locationWhy Southern California businesses work with Fusion Factor
Experienced IT team
Twenty-one years of IT support in Southern California means few surprises. Your environment is documented, so a new hire, a vacation or a change of vendor doesn’t leave you stuck.
Responsive, human support
Call and a technician answers. No phone trees, no waiting on a ticket number. Every request still gets logged.
Proactive monitoring
Servers, networks and workstations are watched around the clock. Patches go out on a schedule. Backups get test-restored.
Microsoft expertise
Microsoft 365 and cloud environments, set up, secured and administered, so you use what you already pay for.
IT plus cybersecurity
Endpoint detection and response, firewall management, multi-factor authentication, email filtering and dark web monitoring are included from the start. Nobody tries to upsell them later.
Remote and on-site support
Remote support covers every location. When a job needs hands on the equipment, technicians come on-site across Southern California.
21 years of excellence in Southern California IT
Fusion Factor has run technology for Southern California businesses for 21 years. That adds up to 500 clients across 250 locations, more than 30,000 solved support tickets and 100 successful projects. Nothing fancy explains it. The phone gets answered, commitments go in writing, and the team stays after the project ends.
A lot changed in those years. Servers moved to the cloud, staff moved home, and security went from an antivirus license to something managed every day. Fusion Factor’s approach didn’t move: learn how the business works, then build and run the IT around it.
Service levels in writing
A service level agreement sets response windows by priority. The scope of work and the quote are written down and agreed before anything changes. You know what’s covered, what isn’t and how quickly Fusion Factor responds.
Engineers who stay with your account
The engineers who design and deploy your environment don’t disappear when the project closes. They stay involved and stay accountable.
Compliance experience
Fusion Factor builds and documents controls for HIPAA, SOC 2 and CMMC, including the 110 controls in NIST SP 800-171. What you end up with is evidence an auditor can follow, not a promise that you’re covered.
Ready to fix what has been slowing you down?
Book a free, no-pressure IT assessment and see exactly where your Southern California business stands.
IT services questions, answered
01What does Fusion Factor do?
We’re an IT company in Southern California, and we’ve been doing this for 21 years. Managed IT services, help desk, network monitoring, Microsoft 365, cloud, cybersecurity services, CMMC compliance. Hire us for one piece or the whole lot. When you call, a technician picks up. Before any work starts, scope and price are in writing. Our locations: San Diego, Carlsbad, San Marcos, Irvine and Los Angeles.
02What are managed IT services?
Basically an IT department you rent by the month. A managed service provider watches your systems every day, patches them, runs the help desk, checks the backups and handles security. You pay one predictable fee. Compare that to break-fix IT, where nobody looks at anything until it breaks, and then you get the bill.
03What is included in Fusion Factor’s managed IT services?
Here’s what you get. Remote monitoring. Patches on a schedule. A help desk where a technician answers. Backups we test by restoring them. Security comes with it too: endpoint detection and response, firewall management, email filtering and multi-factor authentication. Add Microsoft 365 administration and planning reviews. It’s all spelled out in your agreement, so you never have to wonder what’s covered.
04Can Fusion Factor work with our existing IT team?
Yes. We call it co-managed IT. Your in-house person or team stays in charge, and we back them up. Maybe we will take the overflow tickets. Maybe we run monitoring and security, or a big project. Your team gets engineers to escalate to and a second opinion on the network. Where the line sits is up to you, and we put it on paper.
05What cybersecurity services does Fusion Factor provide?
Layers. If one defense fails, another catches it. Ours include endpoint detection and response, firewall management, email security and spam filtering, multi-factor authentication, dark web monitoring, vulnerability scanning and an incident response plan. Our cybersecurity services can come along with managed IT or stand on their own. Standalone work starts with a security assessment.
06What is CMMC?
CMMC stands for Cybersecurity Maturity Model Certification. It’s a Department of Defense program, and the point is simple: contractors have to prove they protect sensitive government information. The yardstick is NIST SP 800-171, which has 110 controls covering Controlled Unclassified Information (CUI). Handle CUI or supply the Defense Department? Your contracts may require CMMC compliance.
07Can Fusion Factor certify our company for CMMC?
No. Certification comes from the official CMMC assessment, not from us. What we do is get you ready. We work out where your CUI lives, map your systems to NIST SP 800-171, fix the gaps and pull together the paperwork an assessor will ask for. Then the assessment confirms the work you’ve done instead of ambushing you.
08How long does CMMC readiness take?
Honestly, it depends. Where are you starting? How big is your CUI environment? How many of the 110 controls need work? Most of the time goes into fixing gaps and writing down evidence, not the assessment itself. The best way to get a real number is a readiness assessment. It shows which controls you already meet and which need remediation first.
09Where does Fusion Factor provide IT services?
All over Southern California. We have locations in San Diego, Carlsbad, San Marcos, Irvine and Los Angeles. Remote support reaches every client, and a technician comes on-site when a job needs hands on the equipment. Each city has its own page: IT support in San Diego, IT support in Carlsbad, IT support in San Marcos, IT support in Irvine and IT support in Los Angeles.
10How do we switch from another IT provider?
It starts with a conversation, then an assessment of your network, security and backups. We write down what you have and put a plan and a quote on paper. After that, we handle the handoff: vendors, licensing, documentation. You don’t have to chase any of it. Most switches take a few weeks. Reading your current contract first helps.