Frequently Asked Questions
Support and Service
Always. We know how detrimental technology problems can be to your business. That’s why we are dedicated to providing real-time IT support, available weekdays from 8am to 5pm, with emergency support available after hours and on the weekends.
You will be assisted by an expert technician within one hour of your support call, no matter what.
Absolutely not. Our consultants and technicians speak to you in plain English and terms you can understand, so you’ll always know what’s going on with your technology and your business.
We work as an extension of your business, acting as a virtual CIO and partner you can trust for the long-term success of your business. We’re always watching to see how we can improve your IT experience, providing the most cost-effective solutions for you and keeping you updated with quarterly reporting on your IT environment.
No way! Our invoices include a clear explanation of each and every charge, with no hidden costs or service fees.
Yes, our company is fully insured in order to best protect your organization from legal action and lawsuits.
We always work diligently and efficiently to ensure your projects are completed on time and on budget. You’ll never find mystery fees for “time and materials” on any invoice, and we’ll be done when we say we will.
By watching over your network remotely, we can pinpoint and resolve any security issues, before they become real problems for your company.
We provide our clients with complete, detailed reporting on your organization’s technology environment, from antivirus and backups to patches and upgrades of your IT. These reports will also include an overall health score of your network, so you can see for yourself how we’re protecting and optimizing your systems.
We believe in full transparency when it comes to YOUR critical business information, so you’ll always have access to it. We’ll provide you with written and electronic copies of this data, so you can end worries over whether or not we’re holding your IT ”hostage” for our own job security.
We keep detailed records about your business network and systems on hand, so any of our expert technicians will be able to step in and take care of you at any time.
Absolutely. When you choose an all-inclusive support plan from Fusion Factor Corporation, you’ll have the peace of mind that comes with comprehensive IT service and support at a flat rate you can count on. Just be sure you’re aware of what’s included in your plan and you’ll never have another budgeting surprise again!
Backup & Disaster Recovery
Tape backups are huge risk factors for businesses like yours. With an offsite backup plan from Fusion Factor Corporation, you can end worries over what might happen and protect your business from disaster.
Each month, we perform testing and restoration of your critical data to make sure everything will be recoverable, no matter what.
We’ll back up everything on your network before performing upgrades or implementing new systems, just in case there is a glitch during the process.
Not a chance. Our help desk services are always kept in house, so you’ll get the support you need from the experts you trust the most.
We make a point of only employing the very best technicians, who are all required to take part in training sessions, earn the latest vendor certifications and provide deep expertise on every system we support.
Always. We always dress professionally and show up when we say we will; and if there’s any chance our technician will be late, we’ll give you a call to let you know as soon as possible.
Yes! We are your partner in technology, no matter what hardware, software, and applications you count on. If we can’t fix something ourselves, we’ll act as an extension of your business to contact and work with the vendors who can.
Of course. We’re here to help you solve ANY technology problem that comes your way.