The Official Fusion Factor Blog

From the telephone to email, technology has continually shaped how businesses connect with customers, with each new innovation building upon the last. Nowadays, artificial intelligence (AI) is enhancing Voice over Internet Protocol (VoIP), leading to more efficient, impactful customer interactions.

OneNote just got smarter. Discover how Microsoft Copilot’s integration can transform your note-taking process, making it faster, more efficient, and more organized. From summarizing meetings to turning notes into visuals, here are nine practical ways to make the most of Copilot’s capabilities.

Businesses are vulnerable to a range of disruptions, including server failures, unexpected power outages, and natural disasters. To mitigate the damage and ensure your company remains operational, it’s crucial to have a business continuity plan (BCP). This article outlines five key BCP tactics every company should implement — strategies that can save you time, money, and valuable resources when things go wrong.

Many people are getting better at spotting phishing attacks from outside sources. But what if the attack appears to come from within your own company? A recently discovered vulnerability in Microsoft 365 is being used to bypass traditional security, making it easier than ever for hackers to send you convincing fake emails that slip past your defenses.

As the digital world becomes increasingly complex, finding ways to protect personal and business information is more important than ever. Traditional passwords have long been the go-to solution for securing online accounts, but they come with a variety of vulnerabilities.

Do you find it difficult to stay focused because you’re frequently switching between multiple windows? Dual monitors offer a simple yet effective solution to enhance your workflow. In this article, we’ll explore the benefits of dual monitors and how they can help create a more intuitive and efficient workspace.

Voice over Internet Protocol (VoIP) systems have emerged as a vital communication tool for businesses of all sizes. However, when these systems fail, it can negatively impact operations, productivity, and customer relationships. To prevent costly downtime, consider these seven strategies for keeping your VoIP system running smoothly and your business connected.

This blog post explores the magic behind Microsoft 365 Connectors and how they unify multiple platforms into a single, streamlined interface. From automated updates to real-time team collaboration, find out how your organization can stay in perfect sync.