We believe in full transparency when it comes to YOUR critical business information, so you’ll always have access to it. We’ll provide you with written and electronic copies of this data, so you can end worries over whether or not we’re holding your IT ”hostage” for our own job security.
What about access to our passwords, software licenses, hardware inventory and critical network data?
Is your service plan truly all-inclusive?
Absolutely. When you choose an all-inclusive support plan from Fusion Factor Corporation, you’ll have the peace of mind that comes with comprehensive IT service and support at a flat rate you can count on. Just be sure you’re aware of what’s included in your plan and you’ll never have another budgeting surprise again!
What happens if our designated IT support professional takes sick leave or vacation time?
We keep detailed records about your business network and systems on hand, so any of our expert technicians will be able to step in and take care of you at any time.
How will we know when our technology is getting updated?
We provide our clients with complete, detailed reporting on your organization’s technology environment, from antivirus and backups to patches and upgrades of your IT. These reports will also include an overall health score of your network, so you can see for yourself how we’re protecting and optimizing your systems.
How can remote monitoring help my business?
By watching over your network remotely, we can pinpoint and resolve any security issues, before they become real problems for your company.