10 Types Of IT Services Your Managed Service Provider(MSP) Should Offer

10 Types Of IT Services Your Managed Service Provider(MSP) Should Offer

With time, technology has become so advanced that there is no need for companies to keep large-sized computer rooms or in-house IT services. Organizations are now using third-party or external managed IT services to take care of their IT-related needs.

Managed Services Provider (MSP) manages an organization’s IT systems and infrastructure remotely. The purpose of an MSP is to reduce downtime and prevent cyber threats. Some of the services an MSP provides include monitoring of servers, firewalls, IT consulting, IT Support, and wireless services. Businesses that work with MSPs save time, resources, and money.

This article will discuss 10 types of IT services your MSP should offer for your business.


Cyber threats are one of the most common causes of business disruption today. Implementing proper cybersecurity services and strategies is key to ensure your business runs smoothly at all times.

Your MSP should assist your business in its IT support services related needs and train your employees in cybersecurity. Some of the services your MSP should provide include data loss prevention, encryption, multi-factor authentication, tagging, and analytics to ensure that the data and IT assets are secure all the time.

Cloud Backup

A business cannot run without customers and company data. Losing this data due to a cyber attack or a natural disaster could result in huge losses and damage your business’s credibility. Ensuring your cloud data is backed up timely and available for remote access is another key role your MSP should fulfill.

Disaster And Recovery Plans

Based on your business needs, risk assessment, and acceptable downtime, your MSP should take measures to fulfill your business requirements and take preventive measures to reduce risks. This can be done through proper cloud backup and disaster recovery planning for your business to ensure your data is secure in the event of a disaster.

24/7 Remote IT Support

Gone are the days when companies hire a full-time IT support engineer to take care of their IT-related needs. Utilizing the services of an MSP, you can get immediate troubleshooting support 24/7. An MSP can remotely access your computer and provide quick fixes to get you back and running in no time. An MSP can also access your computer while you are away and provide maintenance to keep your devices updated.

Server Support

Servers are a vital part of your business’s IT infrastructure. Having proper server support will protect your business from cyber-threats, data loss, and downtime. A professional MSP will act as your server administrator for your service-related needs. When running your applications on a server, the MSP will help manage the server for you.

Dark Web Monitoring

The digital world is expanding at an unprecedented level, and with this expansion comes the dangers of cyber threats. When we talk about cyber threats, many don’t consider the risks of the Dark Web. It is a highly unsafe place for both individuals and businesses alike. Your business and personal credentials, including credit/debit card details, bank account credentials, driver’s licenses, social security numbers, and/or birth certificates, can end up on the Dark Web and get stolen or sold.

An MSP will help ensure your data is safe and secure and doesn’t end up in the pits of the Dark Web.

Email Migration and Protection

Whether the migration is on the cloud or from one client to another, the process needs to be protected from external threats. Most organizations fall prey to phishing and spamming through emails. An MSP will ensure your emails are protected against advanced threats and compliance risks.

Hardware Support

Technical hardware support services ensure your hardware is maintained properly and is replaced when necessary. An MSP will ensure your IT equipment is functioning correctly and will make repairs where necessary. The hardware services are usually provided on-site at your company’s location.

Office Moves

Office moves may seem like a service that local movers provide; however, many companies don’t realize the importance of using a professional IT services company to move effectively. The technical logistics involved in relocation are complex and require careful coordination to make a move successful.

An MSP will ensure your new office is set up correctly with all the cables, routers, and printers installed in their appropriate places. They will equip your server rooms, network infrastructures, and conference rooms with the necessary equipment, so it's up and running smoothly in no time.

Regulatory Compliance

With most work having shifted remotely, the growing concerns of compliance and data security are not foreign to many organizations. The knowledge and expertise of a managed IT services provider, in this case, is essential to ensure your organization is protected against the latest threats. The MSP will recommend the best tools and practices for compliance management, ensuring only authorized personnel can access sensitive data.