Tech Support That Gets Dental Offices
It's Monday morning, your schedule is full and your practice management program won't launch. Patients are checking in, personnel are rushing and no one can access the appointments scheduled for the day. We've been in situations like this and have taken those calls.
Dental practices run on specialized software that most IT companies have never touched. These aren't generic business applications. They are complicated, a few need expert handling and when they break down, your whole office work comes to a halt.
We have spent years inside dental offices figuring out what actually causes problems. The imaging workstation that freezes every Thursday? Usually, a memory issue nobody notices. Is the front desk computer running slowly after lunch? Probably a backup running at the wrong time. We dig into these things.
Before we touch anything in your office, we ask questions. Lots of them. How does your team handle patient check-in? What drives your hygienists crazy? When do computers seem slowest? We need to understand your specific office before we can fix it.
And yes, HIPAA. Patient X-rays, treatment records, SSNs and insurance information all need protection and the rules aren't simple. We handle the technical side of compliance so you don't have to Google "HIPAA requirements" at midnight.
One monthly fee. No full-time IT salary. No surprise bills when something breaks.
Contact UsWhat We Handle for Dental Practices
The specific technology that dental offices depend on is supported by people who understand it.
Practice Management Software
Dentrix acting up? Eaglesoft running slow? Open Dental throwing errors?
- We troubleshoot the big platforms daily
- Updates installed without wrecking your schedule
- Crashes are diagnosed and fixed fast
- Training when your team needs it
Imaging and Digital X-Rays
We deal with intraoral cameras, panoramic units, digital sensors and more.
- Installation and maintenance
- Connections to your charting software
- Image transfer issues resolved
- Storage that's secure and searchable
HIPAA Rules
Compliance without the hassle
- We run the risk assessments
- Security measures that meet requirements
- Paperwork ready for audits
- Staff training on handling patient info
Keeping Patient Data Safe
X-rays, charts and payment information are protected
- Encryption that actually works
- Staff access is limited to what they need
- Logs showing who looked at what
- Backups tested regularly (not just running)
Patient Communication
Reminders, portals and online scheduling
- Text and email appointment reminders
- Patients book and confirm online
- Portal access for forms and bills
- Recall systems to fill your schedule
Office Network Setup
Front desk to operatory to back office, all connected
- Networks built for imaging equipment demands
- Every workstation is talking to every system
- Wi-Fi that holds up when the office is full
- Backup connections for when things fail
Let's Talk About Your Office
What's breaking? What's slow? What do you wish just worked?
Plan a call and we will figure it out together.
Drop Your QueriesThings That Can Go Wrong and How We Fix Them
Problems we hear about constantly from dental offices.
The Problems
Hackers want dental records
Dental offices store SSNs, health history, insurance details and credit cards, exactly what criminals are after.
System crashes empty your chairs
Practice software goes down and suddenly you can't check anyone in. The whole morning is ruined.
Violations of HIPAA are costly
You may be sued, penalised and have your reputation ruined. One mistake costs real money.
Imaging problems
It is embarrassing when the X-ray won't load when you're trying to show a patient what's happening.
Software that won't play nice
Your imaging doesn't sync to charting. The portal doesn't update the schedule. Everything requires manual entry.
Our Solutions
Security for dental specifically
We protect the exact types of data dental offices handle and the ways they share it.
We watch your systems constantly
Most problems, we catch before you notice. When something goes wrong, we're usually on the job within the hour.
HIPAA taken care of
Assessments, safeguards, documentation and training are all handled. You stay compliant, we do the work.
Imagine that cooperates
Sensors, cameras, panoramic units, all working and connected to your software properly.
Integrations that actually integrate
Your systems share data automatically. Enter once, done.
Why Dental Practices Prefer Our Services
We Have Unmatched Expertise in Dental IT
We specialise in dental offices, dental software and dental-related issues, not in retail IT or generic small-business support.
Data Stays Locked Down
Patient records, X-rays and payment information, we take protection seriously and set it up right.
We Answer Fast
Patient in the chair and imaging won't work? That's an urgent call and we treat it like one.
We're In It Long-Term
This isn't fix-and-forget. We learn how your practice runs and help you plan for your new operatory, second location, whatever's next.
We Work With Dental Clinics all around the World
One dentist or twenty locations—same expertise, same commitment to keeping your tech running.
Carlsbad, California
2173 Salk Avenue Suite 250 , Carlsbad, CA 92008
San Marcos, California
310 Via Vera Cruz #101 ,San Marcos, CA 92078
San Diego, California
600 West Broadway, Suite 700 , San Diego, CA 92101
One Pacific Heights
9920 Pacific Heights, Suite 150 , San Diego, CA 92121