The Official Fusion Factor Blog

AI-driven applications and cloud-based services have brought significant enhancements to many organizations. As time goes by, these technologies will become a necessity, especially when it comes to VoIP telephony, and here's why.

Contact center operations
Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need for human intervention

For example, AI-integrated VoIP systems can determine a caller’s personality, mood, and queries so calls are routed to the agent best equipped to handle them.

The term “serverless computing” conjures images of a world where business owners don’t need to purchase expensive hardware or configure complex software. Luckily, serverless computing isn’t just a dream — it’s completely real and is the next big thing in cloud computing.

In the software industry, continuous improvement is the name of the customer retention game. The behemoth Microsoft constantly churns out Office 365 enhancements, many of which are powered by artificial intelligence (AI). Here are some of the new and upcoming ones most likely to be useful in your business.

Business owners and managers are bombarded with large volumes of data on a daily basis and are increasingly having trouble making sense of it all. Today, they need cutting-edge solutions to generate reports and gain actionable insights to make smarter decisions.

In 2003, a manager at the National Institute of Standards and Technology (NIST) authored a document on password best practices for businesses, federal agencies, and academic institutions. More recently, however, the institute has reversed its stance.

More businesses are now allowing their employees to use mobile devices to increase productivity and profitability. But smartphones and tablets are just as vulnerable to hacking as desktops and laptops. Worse, employees may be exposing their mobile devices unwittingly to cybercriminals.

According to a recent survey of 1,800 consumers, 42% said they’re “very unlikely” to buy from unprofessional or ugly websites. If you’re wondering whether or not your site could fall into that category, check out these key indicators.
A variety of professional photos
From pictures of your products to team photos, high-quality images are arguably the most important thing on your website.

A common reason for running the Windows operating system (OS) on a Mac computer is to bypass compatibility issues. Virtualization is the only way to efficiently install OS-specific software on any machine, so let’s go over some of the ways this solution creates synergy between the two platforms.

Our craving for data seems to increase every year, fueling the constant advancements in wireless technology. The latest is 5G, an abbreviation for the fifth-generation wireless systems, and it is set to transform VoIP for the better. Here are three ways it will do that.

This post contains some tips and tricks to help you get the most out of your Office 365 subscription. We’ll also share some of the options you can take advantage of when migrating your system to the cloud, including how to streamline the entire process based on your business needs.