The workplace has been steadily evolving, and much of this is fueled by the rise of remote workers. Last year’s Gallup survey showed that of more than 15,000 adults asked, 43% of them worked outside of the office. Why does remote working look more appealing to employees these days? The appeal of working remote The […]
Working remote? Use VoIP
The lifespan of a business phone system
Today’s technology allows customers to engage with brands and companies across a broad range of platforms and mediums. But the telephone still remains an essential communication tool for businesses. It makes sense then to invest in a phone system that lasts, and our advice will help you find just that. Different phone systems Phones have […]
How to stop VoIP theft of service
As the use of Voice over IP (VoIP) phones becomes more widespread, so too do security threats against it. And the most common type of VoIP fraud? Theft of service. Let’s examine how it affects your VoIP network and the preventative measures to counter it. What is theft of service? Internet-based calls are far more […]
Evaluating the total cost of VoIP systems
When investing in new technology, cost is always a deciding factor, especially for VoIP phone systems. No matter what features or services it’s bundled with, there’s no point in investing in a phone system that easily puts you over budget. That’s why it’s important to evaluate the total cost of ownership (TCO) of VoIP systems. […]
Why businesses should record their calls
VoIP has allowed businesses like yours to make and receive calls from anywhere, at any time. This enables employees to meet client demands promptly and improve customer satisfaction. One VoIP feature that can further elevate your customer service is call recording. #1. Improve customer service One of the most important reasons why businesses should always […]
Discover the VoIP suitable for you
VoIP, or Voice over Internet Protocol, is a telephony solution that allows users to make calls through any internet-enabled desk phone (hardphone) or software device (softphone). The type of business you run will determine which option is most suitable for you. What’s a hardphone? A hardphone is a desk phone that is connected to your […]
What you need to know to select a VoIP service
Voice over IP (VoIP) technology epitomizes every small-business owner’s IT goals. It’s affordable, flexible, and full of features that make it a valuable long-term investment. There are countless worthwhile VoIP options. You just need to know your priorities and what to look for. Total cost of ownership The most pressing concern when adopting new technology […]
Skype offers end-to-end encryption feature
Transmitting voice conversations over an internet connection can be risky, with no way of knowing whether or not anyone is tapping your calls. In response to this concern, Skype has just released a new feature that can encrypt all conversations, ensuring more privacy when calling or texting. Benefits of using Private Conversations Named ‘Private Conversations’ […]
Artificial intelligence to reshape VoIP
Incorporating Artificial Intelligence (AI) in internet phone systems seems like the logical next step to improving business telecom. However, it’s only now that businesses are truly embracing such hi-tech advances in VoIP. AI developers are paving the way for automated processes that have the potential to significantly enhance VoIP performance. Contact Center Operations Thanks to […]
5 types of VoIP services you should know about
Most business owners and individual users know that making calls via VoIP is cheaper and more feature-rich when compared with the old landline telephony system. Still, you might be unaware of the VoIP service options out there, not to mention how to determine the right one for your needs. So, read on to learn more. […]