Alexa, Amazon’s counterpart to Microsoft’s Cortana and Apple’s Siri, is an intelligent personal assistant that can perform various tasks for its ‘master.’ Based on a recently released patent, the eCommerce company is set to reveal a wireless phone system powered by this artificial intelligence (AI) technology. Here’s what you need to know. How it works […]

Because of its cost-effectiveness, VoIP is quickly gaining popularity among SMBs looking to upgrade their phone systems. However, this doesn’t mean you should contact just any VoIP distributor; you need to make sure they are able to meet your business’s requirements. Get the ball rolling with this checklist of the must-have qualities of any reputable […]

As of late, eavesdropping has been making the headlines due to the surge in frequency. Making it an ideal time to review how well your Voice-over-Internet-Protocol (VoIP) phone systems are protected. However, this isn’t entirely new to VoIP, Vomit and Peskyspy are just some of the prolific VoIP eavesdropping attacks that have gained infamy since […]

Hackers have used Skype to conduct various phone scams; but this month, they have found a new way to exploit the popular video calling app. Ransomware, which has predominantly been distributed via email attachments and URL links, is now being delivered through fake Skype ads. The details below will help you avoid business-crippling ransomware. Initial […]

Whether you’re a customer or a customer service agent, don’t you sometimes wish you could see the person you were talking to during a product or service issue resolution? Audio-only conversations can get the job done, but seeing the person at the other end of the line brings a whole new level of interaction that […]

Although some critics are labeling the newest tool in the internet-based telecommunications field a “VoIP killer,” nothing could be further from the truth. The reality of the situation is that this new technology, WebRTC, is here to make it even easier for customers to contact your business using the internet. Let’s find out if it’s […]

The list of benefits that accompany a VoIP migration is long and conclusively proves that internet-based telephony is better than its analog predecessor. What is slightly less decisive however, is whether the liberating mobility of VoIP requires you to set up desktop phones at all. Read on for a few tips on making the right […]

If moving unified communications to the cloud is such a practical and inexpensive communications solution, why hasn’t everyone done it yet? A cloud-based unified communications (UC) means user flexibility, reduced technical support, and cost-savings on communication systems. Still, plenty remain unmoved. If you’ve considered moving your UC to the cloud but are not sure of […]

Malware delivered via email should be the least of businesses’s worries. Aside from common malware, businesses have to protect their VoIP systems from call jacking, eavesdropping, and denial-of-service attacks. So how exactly can you protect your business from these serious threats? The answer: a session border controller (SBC) with the latest security patches. What is […]

With communication apps such as Skype, WhatsApp, and Slack aiming to conquer audio and video calling, what is a social networking giant like Facebook to do? In a move to enhance its already ubiquitous Messaging app, Facebook is all set to follow suite and occupy a space alongside some of the most dominant VoIP apps […]