We keep detailed records about your business network and systems on hand, so any of our expert technicians will be able to step in and take care of you at any time.
What happens if our designated IT support professional takes sick leave or vacation time?
How will we know when our technology is getting updated?
We provide our clients with complete, detailed reporting on your organization’s technology environment, from antivirus and backups to patches and upgrades of your IT. These reports will also include an overall health score of your network, so you can see for yourself how we’re protecting and optimizing your systems.
How can remote monitoring help my business?
By watching over your network remotely, we can pinpoint and resolve any security issues, before they become real problems for your company.
Does Fusion Factor Corporation have insurance for errors and omissions, as well as workers compensation?
Yes, our company is fully insured in order to best protect your organization from legal action and lawsuits.
Will I find hidden charges in my invoices?
No way! Our invoices include a clear explanation of each and every charge, with no hidden costs or service fees.
How involved will Fusion Factor Corporation be with my business?
We work as an extension of your business, acting as a virtual CIO and partner you can trust for the long-term success of your business. We’re always watching to see how we can improve your IT experience, providing the most cost-effective solutions for you and keeping you updated with quarterly reporting on your IT environment.
What can I expect in terms of project completion time and budget?
We always work diligently and efficiently to ensure your projects are completed on time and on budget. You’ll never find mystery fees for “time and materials” on any invoice, and we’ll be done when we say we will.
Do your technicians use geek speak?
Absolutely not. Our consultants and technicians speak to you in plain English and terms you can understand, so you’ll always know what’s going on with your technology and your business.
How fast will Fusion Factor Corporation respond?
You will be assisted by an expert technician within one hour of your support call, no matter what.
Will I receive live technology support from a real technician?
Always. We know how detrimental technology problems can be to your business. That’s why we are dedicated to providing real-time IT support, available weekdays from 8am to 5pm, with emergency support available after hours and on the weekends.
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