High-quality products and services can make a business successful, but exceptional customer service is what makes customers come back. This is why companies constantly try to innovate their customer service strategy — and some do it by adding artificial intelligence (AI) into the mix. How AI capabilities enhance customer service AI has two capabilities that […]

Google’s major conference has come and gone. Its keynote speech gives consumers a sneak peek at Google Assistant and the next version of Android. This will help developers get their integrations, services and apps ready before the search engine giant releases its new stuff. What is Google planning for 2018 and beyond? Read on to […]

Google brought their “voice-activated insanity” as a feature of their Google Assistant Fun House at the South by Southwest (SXSW) expo in Austin this year. The limited product exhibit showcased the unique capabilities of their AI assistant platform, such as a sock-folding robot and a system to order beer from your sofa. Here are other […]

With so many affordable IT tools on the market, it’s a great time to be a small-business owner. Most of them are basic and won’t require much training, too, so you don’t have to be tech-savvy to use them effectively. All you have to do is find the right one for your particular goals and […]

“Fad” is a dirty word for many small-business owners. Whether it’s what they’re selling or what they’re investing in, business owners need long-term and reliable investments to secure their future. With 2017 in the rearview mirror, we finally know what was a fad and what was a smart investment. See for yourself! Small businesses love […]

Voice over IP (VoIP) phone systems are over two decades old, and still going strong. That’s because it provides businesses with unparalleled mobility. What’s more, VoIP developers are constantly improving the technology, which means we can expect some exciting new trends for telecommunications in 2018. Here are just a few of them. Faster networks will […]